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I Want To Start A Home Based Business, What Kind Of Customer Service Skills Do I Need?
You have made the decision to start your own home based business. After spending time working outside of the home, you have decided that it is not the right thing for you and your family. Starting a home based business is not only exciting but it opens doors to possibilities that you have never before imagined. Even though you have made this great decision, you still have questions. You know you want to start a home based business and now need to know what kind of customer service skills you will need in order for your business to be successful.
No matter what kind of home based business you have, there is a good possibility that you will be dealing with customers on a regular basis. Even if you do not sell products, those who use the services that you offer are still considered customers. Being busy running your home based business, it is easy to sometimes forget about the people who make your business succeed. Those people are your customers and you need to treat them well in order for your business to succeed and become profitable.
When running a home based business, you will need to know good communication skills when speaking with or emailing customers. Your telephone voice should be pleasant and calm and your demeanor towards customers should always be respectful and courteous. When you communicate with customers through email, you need to apply the same skills you have on a telephone call to the emails. Since the person receiving your email cannot hear the tone of your voice, it may be easier for someone to become offended even if you did not intend any harm by what you said.
You want to display yourself and your home based business in a professional manner. Any type of written communication either by email or letter should be written well and punctuated. If you make a lot of spelling or punctuation mistakes, those receiving the communication may not trust that they are dealing with a professional.
If a customer dispute arises, how you react can determine whether you keep that customer or not. Even if the customer is wrong, in no instance should you tell them they are wrong. You will need to learn how to stay calm, collected and find a resolution that will work out for both your business and your customer. In the business world, there is a line of thinking concerning customer service. If a person receives good customer service, on average they will tell three of their friends or family about their experience. However, if a person received bad customer service, they are more likely to spread their experience to fifty people or more.
When thinking about customer service, use common sense to find the best results. Try thinking from the perspective of the customer to realize how they are feeling if something does not go right. By doing so, your home based business and customer service skills will be top notch and above the rest.